מדיניות משלוחים
We choose to ship the products directly from the supplier in order to provide the best value for money.
This allows us to offer our customers products at a fair price by reducing costs on transport, storage, packaging and shipping.
All orders placed through our website will be shipped via a reputable shipping carrier, such as the United States Postal Service (USPS). The shipping carrier will be determined by the company at its discretion.
Our business hours are Monday through Friday, 8am-5pm Central European Time, excluding holidays. Any orders submitted on Saturday and Sunday will be processed on the following business day.
Every order is carefully packaged and shipped within 1-3 business days.
USA | Average delivery time for The United States is:
7-25 business days with free standard shipping.
IL | Average delivery time for Israel is:
8-55 business days with free standart shipping, Due to the security situation in Israel.
This may vary depending on your location and the local shipping company
Our company offers two shipping options for our customers:
Standard and Expedited, Standard shipping entails the use of standard mail, whereas Expedited shipping is shipped within the United States using USPS priority mail.
We highly recommend that our customers opt for Expedited shipping whenever possible.
It is important to note that Expedited shipping may not always be available for all products. For instance, certain items such as liquids cannot be shipped with USPS. Please be aware of these limitations when selecting your preferred shipping option.
Always free shipping worldwide
We always a offer a free shipping regarding any of our product or your location.
Track your order
You can track your order with our Track and Trace page. The Track and Trace is available from 2-3 days after your order, and it's always accessible online so you know exactly when to expect the delivery.
Customer Responsibility
The customer is responsible for ensuring that the shipping address provided at the time of order is correct and complete. The customer is also responsible for monitoring the progress of their package and for contacting the shipping carrier in the event that the package is not moving or is otherwise delayed, the customer can also contact Sterone at support@sterone.store for assistance if needed.
Delays and Lost Packages
Sterone will make every effort to ensure that all orders are shipped in a timely manner. However, Sterone is not responsible for delays or lost packages once they have been shipped. If a customer experiences a delay or loss in transit, they are responsible for contacting the shipping carrier to resolve the issue, but can always contact us through support@sterone.store first to confirm if its lost or for additional information to the customer through the process.
Changes to Shipping Address
If a customer wishes to change the shipping address for their order, they are responsible for providing the correct and complete information to Sterone in a timely manner. Sterone is not responsible for delays or losses that occur as a result of incorrect or incomplete shipping information provided by the customer.
By placing an order through our website, the customer acknowledges and agrees to these terms and conditions of the shipping and delivery policy