מדיניות החזרים
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return under the condition that the product is damaged and it needs to be returned in the original packaging unused be inspected by our personal To refund the and the refund will be sent after the product as been inspected by our personal
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There are no returns or exchanges on swimwear and underwear.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at koalasale.com@gmail.com Please note that returns will need to be sent to the following address:
If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Switzerland, shipping your goods may take longer than expected.
You can always contact us for any return questions at support@sterone.co.
Damages and Issues
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at koalasale.com@gmail.com Please note that returns will need to be sent to the following address:
If your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Switzerland, shipping your goods may take longer than expected.
You can always contact us for any return questions at support@sterone.co.
Damages and Issues